Warranty Service

Please note that the following warranty is applicable to all NOZBO products. At NOZBO, we stand behind our products and warrant that all items will be free from manufacturing defects. We provide this warranty from the day you collect or receive your ring.

If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.

The warranty covers any and all manufacturing defects but does not cover normal wear or damage due to everyday use.

If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in coloured gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.

We kindly ask that you cover the cost of shipping back to us, and we’ll pay for return shipping.

This is due to shipping costs and duties you may incur that are out of our control. Please ensure you’ve read the conditions below before submitting your aftercare request.

For customers that require aftercare or an inspection, please get in touch with our us via email to assist with the return shipment.

Once the product arrives at our workshop, it will go through an inspection which takes 5 working days, and any standard resizing / aftercare / repair service takes a minimum of 30 working days.

If we require more time for the nature of the service, then our Customer Care team will make you aware at the time of the inspection.

Conditions and Exclusions

Rings
The foregoing Warranty and Services are available only to the person who purchased the covered product from NOZBO.

Fine jewellery is just as susceptible to normal wear and tear or damage as the rest of us. This is particularly true for rings since hands are regularly subjected to considerable hard ware as we go about our daily lives. We don’t provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that are not covered by our warranty:

Dents, knicks and scratches are inevitable and are not considered a defect
Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
Rings that have been damaged or misshapen as a result of “hands-on” activities, such as weight-lifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of stones.
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.

Anything abrasive making contact with the ring will affect the finish.

Jewellery

Some examples of common jewellery issues that are not covered by our warranty:

Bracelets or Necklaces

Breakage due to catching on clothing, blankets, or other objects.
Dents, knicks and scratches are inevitable and are not considered a defect
Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
Tangles or knots due to improper storage of jewellery that may cause breakage

Earrings

Dents, knicks and scratches are inevitable and are not considered a defect
Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
Loss of earring backing
Loss of whole earring
Breakage due to catching on clothing, blankets or other objects


Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to an item’s finish changing its appearance over time.

While it’s possible to have jewellery returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.